Thoughts From the Coffee Table: Can a fruit plate make up for a poor customer experience? What if it is accompanied by a bottle of wine? Staying at a resort for a conference, we have had a number of significant issues that keep getting compounded. The staff have apologized and have been very responsive. They…

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Sandcastles In the Sky…

Thoughts From the Coffee Table: Why do we build sandcastles when we know they are just one wave away from destruction? Yesterday I walked the beach on Coronado island in San Diego. Although a cool day in CA terms, there were nonetheless dozens of industrious sandcastle builders of all ages. My favorite was a boy…

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I say Potato…

Thoughts From the Coffee Table: Sunrise? Or Sunset? I spoke recently with someone about a work conflict. She was certain that her colleague was out to get her. The root of the issue, however, was miscommunication. Which lead to assumptions. Which heightened tensions. And then emotion creeped in. I kept asking her to “tell me…

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Trick or Treat!

Thoughts From the Coffee Table: What an interesting pumpkin! Yes it is. I am creative. Or just bad with a knife. Our neighborhood is usually packed with kids on Halloween. As a child I had to walk many dark blocks and up long walkways (uphill, both ways, with no shoes in snow…) to get a…

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Rules of the Road

Thoughts From the Coffee Table: I moved to ID long ago. Despite nearly 20 years driving I had to take a written exam to get my ID license. I failed the first time, missing 3 of the road signs that I had never seen. I apparently did not know the rules of the road in…

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