Ah Nuts!

Thoughts From the Coffee Table: Yesterday I played hooky.

It was a gorgeous NYC Spring day in Bryant Park. I enjoyed a leisurely lunch and some serious people watching.

I sat between two couples, one on an awkward first date, and the other a married couple ordering carrot cake. Without nuts. I don’t even think that is possible.

Through it all my server Abel was a joy. First date couple sent something back, which at least gave them something to talk about. Before that it was painful.

Married couple talked nonstop about the wife’s nut allergy and the potential of nuts in the cake. Eventually they decided there were nuts.

Through it all my server kept a smile, no matter what anyone threw at him. He had to feel frustrated, but I never saw it or heard it in his voice.

When nut man asked for a manager, Abel must have worried. But he gladly complied, and I was happy to hear the couple praise Abel while also announcing they would not pay for the cake (which was already eaten by now) since they had asked if it had nuts.

The manager was great, supportive of his team AND the customer. Abel was steady, never faltering.

When things run off the rails, it is easy for your mood to take a dive. But not Abel. He made it look easy. And he proved that we are in control, if we choose to be.

About the author, Michael

I am an executive leader, sales trainer, and author, with over 25 years of experience delivering motivational speeches and training sessions to audiences worldwide. I have a unique range of experience, from my beginnings as a Catholic school teacher to managing hundreds of people and hundreds of millions of dollars as Vice President of US Sales for two global medical device companies.

In 2016, I published my first book, Tell Me More, to share my leadership mantra. Through a strategy of active listening and observational questioning, we become better leaders, better sales people, and we can deliver on phenomenal customer experiences. Through this podcast, we’ll see how the Tell Me More process is at work in the business world today.

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