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Celelbrate Excellence!

Thoughts From the Coffee Table: Celebrate Excellence!

My hubby and I just returned from a glorious holiday. On a trip once to London, we heard “holiday” used for what we would call vacation. It stuck with us, reminding us to celebrate time away.

Although we packed a multitude of amazing memories in our days abroad, the travel days at the beginning and the end always prove exhausting.

We arrived at our Hilton Honors Milan hotel around 11am local time, on a 6 hour time change and with only 2 hours of sleep. In a sudden and quite soaking downpour.

We were hours before check-in and hoped only to park the car, drop our bags, find some lunch, and power through the day.

We were immediately greeted by Gianna Sardone, Guest Relations Manager. Her smile was like being welcomed into someone’s home. She took control of our chaotic challenges (rain, car, exhaustion), and gave us direction. And a room right away! The forthcoming nap was a life saver….

This was simply one of many outstanding experiences we had with Gianna over our 2 nights in her hotel. And although we had many other wonderful adventures on the rest of our holiday, Gianna left a lasting and positive impact on us as customers. And as humans.

Her excellence should be celebrated, and her generous heart acknowledged.

About the author, Michael

I am an executive leader, sales trainer, and author, with over 25 years of experience delivering motivational speeches and training sessions to audiences worldwide. I have a unique range of experience, from my beginnings as a Catholic school teacher to managing hundreds of people and hundreds of millions of dollars as Vice President of US Sales for two global medical device companies.

In 2016, I published my first book, Tell Me More, to share my leadership mantra. Through a strategy of active listening and observational questioning, we become better leaders, better sales people, and we can deliver on phenomenal customer experiences. Through this podcast, we’ll see how the Tell Me More process is at work in the business world today.

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